FAQ

As of 4 June 2019 | Sellers will be notified if details on this page changes.

WHAT IS BUY MY SNEAKER?

Buy My Sneaker is an authentic sales and consignment business. We list our own products for sale, as well as products from trusted sellers we work with. Whether you’re looking to buy very rare and sought after products, discover new products, or make money by listing products you already own, Buy My Sneaker is where you need to be.

HOW DOES IT WORK?

Our own stock: This will obviously operate just as a normal store would because the products are our own.

Once an order is placed, the stock will be available immediately for pick-up or delivery.

Seller/consignment stock: The trusted sellers will either send their products through to us so it can be shipped off quickly once sold or the products will be in their possession up until a sale is made.

Once an order is placed we will arrange for quick delivery to the customer.

HOW DO I GET IN TOUCH WITH YOU?

You may contact us using the following avenues:

    • Email: info@buymysneaker.com
    • WhatsApp: +27 60 975 6519

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

At launch, we will only be accepting Bank Transfers however, we will be offering a secure credit card payment service once everything is in place.

HOW DO I KNOW IF THE ITEMS ARE REAL?

At Buy My Sneaker, we only deal will original and authentic products. We are very specific about who we deal with and who is allowed to sell with us. All our own stock and products would only be from the retailers directly or the products would be inspected by our experts to ensure the authenticity.

With regards to sellers, we will only work with a small group of sellers who we are familiar with and who are known the community. On top of that, all products that come through our office will be inspected and checked.

When a product is received from a seller, we create a case for the product before it is sent off. The case will include detailed shots of the shoe to make sure that it is authentic and also to protect us from fraud.

You will never have to worry about authenticity when dealing with Buy My Sneaker.

ONCE AN ORDER IS PLACED, IS MY ITEM RESERVED?

Once a user places an order, our system will remove that specific listing from the app and will reserve your product for 3 hours only. If within this timeframe, the payment is not made or did not reflect, the system will automatically add the listing back in the app and it will be available to all buyers.

If your payment did not reflect within 3 hours, the item will be made available to everyone and if it is still available once the payment reflects, the order will be confirmed. But if the payment does not reflect and the listing isn’t available anymore, we will simply refund you.

WHAT ARE YOUR DELIVERY COSTS?

We have a flat rate of R100 for all deliveries in South Africa.

HOW LONG BEFORE I RECEIVE MY ORDER?

When purchasing through our app, each listing will have a location and and an approximate availability timeframe. Most of the time however, we will be able to get your order to you in 3 days or less depending on your area and the courier.

If an item is in stock, we will arrange for the earliest pickup once payment is received. Otherwise, we will first get the seller to send the product to us so that the authorisation process can be carried out and a case can be created for the product.

HOW DO I BECOME A SELLER ON YOUR PLATFORMS?

At Buy My Sneaker, we only approve reputable and trusted sellers. The approval process is entirely up to management however, you are welcome to apply through the “SELL” tab in our app but nothing is guaranteed. Our trusted sellers list will be very important and very strictly moderated to ensure that our standards are upheld, always.

WHAT IS THE BUY MY SNEAKER CONSIGNMENT RATE?

Our consignment rate is set at 17% for trusted sellers.

CAN I REQUEST FOR PHOTOS OF THE ACTUAL PRODUCT BEFORE PURCHASING?

Sure, simply contact us via WhatsApp or email.

WHAT IS YOUR REFUND & RETURN POLICY?

All sales are final. Because we deal with independent owners for consignment, refunds and returns are not possible because once a sale is made, the seller gets paid and the transaction concludes.

Please make sure that you are purchasing the correct product and the correct size beforehand to avoid disappointment. You may contact our team through email or WhatsApp.

We will only consider a refund or return if there was an error from our side such as the delivery of the wrong item.