FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page, where you can find information on our business,
as well answers to the most commonly asked questions about our company.

1. General

2. Sales

3. Authenticity

4. Assurances

1. GENERAL

What is BUYMYSNEAKER?
BUY MY SNEAKER or BMS, established in 2015, is South Africa's trusted platform for buying authentic exclusive sneakers. We operate through our online platform on buymysneaker.com only.

For more information, view our About page here.
WHICH AREAS DO YOU SERVICE?
We are a South African registered company and our online store covers the entire country. We do offer our services to neighbouring countries as well.
I'M NEW TO THIS SNEAKER INDUSTRY, CAN YOU HELP?
Sure, its always great to see the sneaker community grow. A lot of new people happen to discover this industry through us, so we get this question quite a bit.

To provide new people with the necessary introduction into the exclusive sneaker industry, we've published an editorial that'll help get you up to speed - Read it here.
DO YOU BUY SNEAKERS?
Unfortunately not. We're an online store.
HOW DO I GET IN TOUCH?
You're welcome to get in touch with us by completing the contact form on our contact page or drop us an email at info@buymysneaker.com.

ARE YOUR PRODUCTS AUTHENTIC?
Yes, of course. The main factor that our company runs by is that we only deal in 100% authentic products. We have a very strict verification process for all products that we deal with to ensure that customers always receive products that we are 100% sure are authentic. We will never ship an item even if we have a small doubt.

HOW DO I BUY ON YOUR PLATFORM?
Our online store operates just as any other online store would:
  1. Browse through our products.
  2. Populate your cart with the items that you'd like to purchase.
  3. Complete the checkout process by providing your shipping and billing information.
  4. You'll have the option of securely paying with your card, instant EFT, or a manual EFT.
  5. That's it. Your order will begin processing and you should receive your order within a few days.
  • Paying with your card or via an instant EFT will mean that your order will begin processing immediately. But choosing the manual EFT method means that your order will only be confirmed once funds have reflected in our account.
  • Should you choose to complete your payment using manual EFT, please send us the proof of payment within an hour after placing the order or complete an instant payment to avoid your order being cancelled.
  • Card payments and instant EFT payments are processed securely through our payment gateway, PayStack.

2. SALES

DO YOU OFFER RETURNS AND/OR REFUNDS?
All sales are final. Due to the nature of our business, it is impossible to allow returns/refunds/exchanges as we deal with items that are dependent on assurance factors such as authenticity, condition, and quality.

Once an item is received by the buyer, we can no longer guarantee those factors. It is the responsibility of the buyer to be aware and 100% sure about the product and size that they are ordering as mentioned in our terms and conditions which is accepted before confirming an order.
DO YOU OFFER ANY BUYER-PROTECTION?
Yes we do. We offer buyer-protection for all orders through our online store. This means that the buyer will always be protected and will never be liable in the following cases:
  • Order is not delivered.
  • Wrong sized product delivered.
  • Wrong product delivered.
  • Defected product delivered.

3. AUTHENTICITY

Operating in South Africa since 2015, π—•π—¨π—¬π— π—¬π—¦π—‘π—˜π—”π—žπ—˜π—₯ has established a solid reputation as the go-to platform for purchasing authentic, exclusive sneakers without any authenticity-related worries. Our team comprises passionate, skilled sneaker enthusiasts, some of whom have been immersed in the sneaker industry for over two decades, with prior experience in large chain stores and major brands.

Since our inception in 2015, we have maintained an untarnished track record of never shipping a counterfeit product – a feat we take immense pride in. π—•π—¨π—¬π— π—¬π—¦π—‘π—˜π—”π—žπ—˜π—₯ stands as the trusted platform where collectors and buyers can make purchases with complete peace of mind, secure that their investments will always be authentic and quality-assured.
HOW DO YOU VERIFY AUTHENTICITY?
The sneakers sold on our platform undergo a meticulous authenticity verification process before being shipped to the customer. Our expert team personally inspects each sneaker, employing trusted digital authentication services alongside physical checks for an extra layer of assurance. We ensure that at least two separate authenticators authenticate every sneaker before confirming its authenticity.

We lean on our network of globally recognised, trusted suppliers and sellers for additional guidance when required. In a bid to stay one step ahead of counterfeit manufacturers, we continually keep abreast of developments in the fake/inauthentic market and apply cutting-edge strategies to identify counterfeit products swiftly.
HOW CAN I CHECK IF MY OWN SNEAKERS ARE AUTHENTIC?
If you do not have the knowledge or skills to be able to tell if your sneakers are authentic, you can make use of digital authenticity tools. Although we would not solely rely on these tools, we have noticed that they can be very reliable for most sneakers.

We make use of the following tools:
  1. Legit App
  2. Check Check
You can use our code, "π—•π—¨π—¬π— π—¬π—¦π—‘π—˜π—”π—žπ—˜π—₯" for a free check and see if your kicks are authentic or not.

4. ASSURANCES

At BUY MY SNEAKER, we remain steadfast in our commitment to excellence and integrity. Here are our assurances to our esteemed buyers and users:
  1. Optimal User Experience: Our foremost priority is ensuring that every interaction with our company is seamless and rewarding. We constantly strive to exceed your expectations in all facets of our service.
  2. Unsurpassed Product Quality: Our discerning selection process ensures that we only offer the crème de la crème of sneakers. With us, quality is not an option - it is a guarantee.
  3. Safe and Secure Platform: We understand the importance of security in the digital age. Our platform employs cutting-edge technologies to ensure that your transactions and data are protected and secure.
  4. Buyer Protection: Your confidence is our responsibility. We stand behind the authenticity and quality of our products and guarantee that you will receive exactly what you ordered.
  5. Transparency and Authenticity: At BUY MY SNEAKER, openness and genuineness are our hallmarks. We pride ourselves on operating with integrity, and our transparent processes are indicative of our commitment to earn and maintain your trust. 
 Choose BUY MY SNEAKER for an unrivaled, secure, and exquisite sneaker shopping experience.