Terms and Conditions

This page includes all the terms and conditions that a user must adhere to before creating an account and placing an order through this platform.

Our websites are controlled and run by BUY MY SNEAKER in South Africa – Registration number: 2018/365903/07.

Our priority is to ensure a safe, secure, and enjoyable experience for our users.

GENERAL

BUY MY SNEAKER is a sneaker platform that operates via a mobile app and an online store.

We may modify, add or remove any of the information mentioned in the terms and conditions.

If we detect any misuse, fraud, or anything we identify as unacceptable, the users involved will be banned from the platform and reported.

A user will only use their legal names and correct information when signing up and creating an account. If our system detects any spam accounts, those accounts will be banned.

Creating an account is allowed for all ages, however, for users under the age of 18, they would need an adult to confirm any purchases on their behalf.

 

BUYING

 All sales are final. Due to the nature of our business, it is impossible to allow returns/refunds/exchanges as we deal with items dependent on the assurance of the condition and authenticity of the product. Once an item is shipped off to a buyer, we cannot then be sure of the condition of the products.

Before placing an order, the buyer must be sure about the product they are ordering and the size. We will not be held responsible if a buyer chooses the wrong product or size.

If for some reason, the wrong product or size is shipped to a customer, we can provide an exchange or a refund.

If the fault is on our side, we will rectify the mistake by processing a refund or an exchange where possible. If there is a fault by the customer, we cannot be liable for that. If there is a fault by the customer, we will do our best to assist as long as the package remains unopened.

If a buyer is placing an order and chooses to pay using a manual payment method, they will be allowed up to 3 hours to complete that payment and send their proof of payment to us as per the instructions on the order page. If not, the order will be cancelled. If this scenario occurs more than once, the user will be banned from the platform.

Only payment in full can reserve and confirm an order.

Orders will only process once payment has reflected.

 

AUTHENTICITY

We guarantee 100% authenticity. All products purchased from our online store undergo a thorough physical inspection and digital authentication. We will only ship a product if we are 100% sure about Authenticity.
 
How we protect ourselves from scams/fraud:
Each product is fully documented before sending off to a buyer. This means that each order has detailed photos and videos attached to protect us from scams. We are able to prove exactly which product was sent off for each order.
 
We make use of the following digital authenticity tools for legit checking items before they are received at our facility: CheckCheck & Legit App